Refunds, Returns and Cancellations.

2.1 Founding Membership: the 14-day guarantee

You can cancel your Founding Membership for any reason within 14 days of the day your payment was confirmed, and receive a full refund. There is no deduction for anything you used: signing in, watching films or placing a line on the Scroll.

This guarantee is in addition to your legal rights. It includes the 7-day cooling-off right for online purchases in South Africa and the 14-day withdrawal right in the EU and UK. It never shortens a longer period the law gives you, and it does not affect your remedies if a benefit is late, missing or not as described (Terms of Sale, sections 1.5, 1.6 and 1.13).

After 14 days, the membership is not refundable for a change of mind, except where your law gives you that right.

Cancelling the whole membership ends the founder number (which is retired, not reissued), the Scroll line, the members' area, the family access and the Study Bible promise. If you rejoin later, you pay the price in force that day.

At checkout, a separate, unticked box reads: "I ask for my membership to start straight away, during the cancellation period. I understand I keep the 14-day full-refund guarantee." Your confirmation email repeats this.

2.2 Apparel

Each item is printed after you order, but these are standard designs in standard sizes, not personalised goods. So the change-of-mind return below applies to every order, everywhere.

• Cancel before printing: cancel the whole order for a full refund until it goes to print, usually [number] hours after payment. Once printing starts this option ends; your other rights stay.
• Change your mind: tell us within 14 days of receiving the item (or the last item of a split delivery), then send it back within 14 days of telling us. You may try items on as you would in a shop; we deduct only for a loss in value caused by handling beyond that. We refund the item price and the standard shipping you paid. You pay the cost of sending it back to [return address, or: the address in your return email].
• Faulty, damaged, misprinted or wrong items: contact us as soon as you can, ideally with a photograph. There is no deadline that takes away your legal rights. You get the repair, replacement, price reduction or refund your law provides, and we pay any return cost. In South Africa this includes the six-month implied warranty under the Consumer Protection Act.

2.3 Delays

If an order cannot ship by the date we gave you, we email you before that date with the reason and a new date, if we have one. Unless you agree to the new date before the original one passes, we cancel the items not yet shipped and refund them in full. Each further delay needs your agreement again. You can reply through the email link, by replying to the email, or at support@numaverse.org. An expired or used link never removes your right to cancel.

2.4 How to cancel or ask for a refund

Use the form on this page with your order number and email, send an email to support@numaverse.org, or send any clear statement to [Seller postal address]. You do not need an account, a reason or a particular form. Online requests are acknowledged at once by email, with the date and time.

We refund without undue delay and no later than 14 days after you cancel. For returned apparel, we may wait until we receive the item or your proof of posting, whichever is first. Refunds go to the card or PayPal account you paid with, in US dollars, with no fee. If that is not possible, we agree another way with you. Your bank or PayPal may take a few more days to show the refund, and any exchange-rate difference is your bank's.

2.5 Payment disputes

You can always go to PayPal, your card issuer, a regulator or a court; asking us first is optional, though usually faster. Opening a dispute does not suspend your membership. We follow the final outcome: if the full payment is reversed, the membership ends.

2.6 Model withdrawal form

2.7 Your legal rights

This page adds to, and never replaces, the rights the consumer law of your country gives you.